Damaged Product Return & Cash Back Policy
At Dream Books Collection, customer satisfaction and trust are our highest priorities. In the rare event that you receive a book that is damaged during transit, defective, or misprinted, we provide an immediate 100% Cash Back / Refund. Simply take pictures of the damage, send them to our WhatsApp team, and request your cash back.
Simple 3-Step Cash Back Process
Snap Photos of Damage
Take clear pictures or a short video showing the damaged book, defect, and parcel packaging along with your Order ID.
Send on WhatsApp
Send the pictures and your Order ID directly to our WhatsApp Helpline (03332230777) with your Cash Back request.
Receive Cash Back
Our team verifies the damage and immediately transfers your 100% Cash Back directly via EasyPaisa, JazzCash, or Bank Account.
Eligible for Full Cash Back
- Book received with physical transit damage (creased hardcovers, torn pages, broken spine).
- Missing pages, inverted binding, or defective printing.
- Defective interactive components (sound buttons, touch-and-feel materials).
- Incorrect book title or edition delivered by error.
Non-Eligible Conditions
- Damage caused by accidental water spillage, misuse, or tearing after delivery.
- Books used, colored, written on, or scribbled after safe receipt.
- Requests submitted after the standard 7-day claim window.
Received a Damaged Item? Request Cash Back Now
Send your damage pictures and Order ID to our WhatsApp team for instant review.
Request Cash Back on WhatsApp